Return Eligibility
To be eligible for a return, you must contact us within 14 days of receiving your order. The items must be unused, in their original packaging, and in a condition suitable for resale. If the items show signs of use or damage, we reserve the right to deny the return request. You must provide proof of purchase when requesting a return.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the reason for the return, and any relevant details about the items. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior approval, as this may result in delays or denial of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges for items. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct product while adhering to our return policy. Please follow the return process outlined above to initiate this procedure.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must notify us within 48 hours of delivery. Please include photos of the item and packaging in your email to [email protected]. We will review your claim and may offer a replacement or refund based on the situation. Timely communication is essential for resolving these issues effectively.
Policy Changes
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically for any updates. Continued use of our services after changes have been made constitutes your acceptance of the new terms.